At Nicogang.com, customer satisfaction is important to us. However, due to the nature of our products, we do not accept returns unless an item is damaged upon arrival.

Damaged Product Returns:

• If you receive a damaged item, please contact us within 7 days of receiving your order, providing clear photos of the damage along with your order information.
• After we verify the damage, we will either send a replacement or issue a refund, depending on your preference.

Non-Returnable Conditions:

• Returns are not accepted for reasons other than damage during shipment.
• Products that have been opened, used, or are not in their original packaging are ineligible for return or exchange.

Thank you for understanding our policy and for choosing Nicogang.com for your nicotine pouch needs.